Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Service Line Protection Program – Resident FAQ
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Service Line Protection Program – Resident FAQ Understanding the Program
Many residents are not aware that they are responsible for maintaining the water and sewer lines on their property. When these lines fail, repairs can be costly and unexpected. The City is providing information to help residents better understand their responsibilities and available options.
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Service Line Protection Program – Resident FAQ Understanding the Program
No. This program is offered by Service Line Warranties of America (SLWA), an independent company. The City has partnered with SLWA to review and approve program materials for residents.
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Service Line Protection Program – Resident FAQ Understanding the Program
No. Participation is completely optional. Residents can decide if this program is right for them.
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Service Line Protection Program – Resident FAQ Coverage & Costs
Coverage may include:
- Water service line repairs
- Sewer line repairs
- Optional interior plumbing and drainage
Specific coverage details will be included in the enrollment materials sent to residents.
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Service Line Protection Program – Resident FAQ Coverage & Costs
Costs can vary depending on the issue, but water line repairs can average around $2,800 or more, and sewer repairs can be significantly higher depending on the situation.
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Service Line Protection Program – Resident FAQ Coverage & Costs
Plan pricing varies based on coverage options. Details will be provided in the official mailing and enrollment materials.
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Service Line Protection Program – Resident FAQ How the Program Works
Residents will receive a mailed letter with instructions on how to enroll:
- Online
- By phone
- By mail
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Service Line Protection Program – Resident FAQ How the Program Works
- Call the 24/7 service number
- Provide details about the issue
- A contractor will contact you
- Repairs are scheduled and completed
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Service Line Protection Program – Resident FAQ How the Program Works
Repairs are completed by licensed, insured, and vetted contractors arranged by SLWA.
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Service Line Protection Program – Resident FAQ City Involvement & Trust
The City logo indicates there is a formal partnership and that the City has reviewed the program materials. It helps residents recognize the information as legitimate.
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Service Line Protection Program – Resident FAQ City Involvement & Trust
The City is providing information about the program and has reviewed materials for accuracy. However, participation is optional and the program is administered by an independent company.
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Service Line Protection Program – Resident FAQ City Involvement & Trust
The City’s involvement helps ensure residents receive accurate, trustworthy information and that the provider has been vetted.
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Service Line Protection Program – Resident FAQ City Involvement & Trust
The program is designed to be cost-neutral to the City. Its purpose is to provide residents with an optional service—not to generate revenue.
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Service Line Protection Program – Resident FAQ Important Clarifications
No. This is not a utility charge and will not appear on your water bill.
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Service Line Protection Program – Resident FAQ Important Clarifications
This is a service plan, not traditional insurance. Coverage details are outlined in the program materials.
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Service Line Protection Program – Resident FAQ Important Clarifications
No. Enrollment is entirely voluntary.
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Service Line Protection Program – Resident FAQ Important Clarifications
📞 SLWA Customer Service: 1-844-257-8795
🌐 Website: www.slwofa.com -
Service Line Protection Program – Resident FAQ Important Clarifications
The City of Inkster encourages residents to review all materials carefully and make the decision that best fits their household needs.